Hyspeed Broadband LTD is committed to safeguarding and preserving the privacy of our clients personal information to meet the General Data Protection Regulation (GDPR), and to ensure that we are compliance with it.
Hyspeed Broadband Ltd is telecommunication company specialise in Broadband services and VoIP.
Hyspeed Broadband Ltd is a limited company registered in England & Wales under number 7692938 . The registered office of Hyspeed Broadband Ltd is 10 SBC House, Restmor Way, Wallington, Surrey, SM6 7AH.
2. WHAT PERSONAL INFORMATION DO WE COLLECT AND WHY DO WE NEED TO COLLECT IT?
We collect your personal information when you use our Service, or when you sign a contract with us for services.
We collect your names, address, Date of Birth, Telephone number, Mobile number if available.
If you write to us, we collect the message and contact information, including, but not limited to: message, name, email and postal address.
If you call us or we call you, we collect the details of the call and contact information, including, but not limited to: message, name, and telephone number. We may also record the call.
We need this information in order to provide you with the service and billing purposes. We need the email and telephone/mobile to provide you with support. We need to record calls for training and monitoring purposes.
WHEN YOU USE OUR WEBSITE
CookiesWe collect your browsing data using cookies. We need this information to improve the functionality, content, and user experience of our website.You can change the settings on your browser to prevent us from collecting cookies.
WHEN YOU ENGAGE WITH US THROUGH ONE OF OUR SERVICESClientsWe collect information about you and your employees, including, but not limited to: name, job title, email address, telephone number, office address, email messages, notes of our contact history, contracts, and invoices. We need this information to contact you and to understand and deliver you’re the right service.SuppliersWe collect information about you, including, but not limited to: name, job title, email address, telephone number, office address, email messages, notes of our contact history, contracts, and invoices. We need this information to contact you and use your services.
3. HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT?
When you contact us
We use your personal information to understand and reply to your message. We use the calls that we record for training and monitoring.
When you unsubscribe
We add your email address to a list of email addresses that we must not contact.
To prevent us from using cookies, you can change the settings on your browser.
We use your personal information to contact you, draft and send contracts, draft and send invoices, and understand and deliver the right service.
We use your personal information to contact you, draft and send contracts.
4. WHO DO WE SHARE THIS PERSONAL INFORMATION WITH?
We may share your personal information in the interest of protecting or exercising our or others' contractual rights.
We may share your personal information as required by law in the interest of protecting or exercising our or others' legal rights.
We only share your personal information with organisations within the scope of your service.
We take the privacy and security of your personal information seriously. We only share this information with organisations that have confirmed to us that they are compliant with the GDPR.
Disclosing Your Information
In the event that we sell any or all of our business to the buyer
Where we are legally required by law to disclose your personal information
To further fraud protection and reduce the risk of fraud.
5. HOW DO WE STORE AND PROTECT THIS PERSONAL INFORMATION?
We do keep contracts documents in safe and locked in the office. All the digitise personal information, store them locally on a password hard drive, and then securely destroy them. Only Hyspeed Broadband employees can access this hard drive. We do our upmost to ensure that all the reasonable steps are taken to make sure that your data is treated stored securely.
If there is a breach or loss of the personal information we store, we will contact the relevant supervisory authorities and the affected individuals without undue delay.
We do not collect, use or store sensitive personal information.
We store your personal information on the servers that we use to host our website.
Please note that the servers that we use to host our website and store our online database might be located outside of your home jurisdiction and might have privacy laws that do not provide the same level of protection as those in your home jurisdiction.
We store a backup of our website locally on a password encrypted hard drive, which only Hyspeed Broadband employees can access.
When you unsubscribe, we add your email address to a list of email addresses that we must not contact. We store this list on servers that we use to host our website.
We store all of the personal information that we collect through service contracts locally on a password hard drive, which only Hyspeed Broadband employees can access.
This folder includes, but not limited to, our database with 2 backup copies, and a subfolder containing all of the email messages we send and receive.
6. HOW LONG DO WE KEEP THIS PERSONAL INFORMATION FOR?
When you unsubscribe, we add your email address to a list of email addresses that we must not contact and we delete your account and all of the other personal information we collected.
Clients and suppliers
If you have not had contact us for a period of 1 year after your contract finish or cancel, we will delete/destroy your personal information from our system.
7. HOW DO CHANGE OR DELETE THE PERSONAL INFORMATION WE COLLECT?
If we collect, use, and store your personal information because of your contracted with one of our service we have the right to keep your personal information until the contract period finish or the contract cancel.
You can request that we change your personal information by contacting our Data Protection Officer to verify the changes and check identity. They will update your profile with 5 working days.
You can request that we delete/destroy your personal information after your contact end or cancelled by contacting our Data Protection Officer. They will respond to your request within 30 days.
8. HOW DO YOU CONTACT OUR DATA PROTECTION OFFICER?
Data Protection Officer
Hyspeed Broadband Ltd.
10 SBC House
Wallington SM6 7AH